Gambling is entertainment. gws88 is committed to ensuring it stays that way for every player on our platform. This page explains the tools, policies, and support available to you — including self-exclusion, deposit limits, time-out features, and our strict 21+ age requirement.
If you or someone you know is struggling with gambling, our team is available immediately. Contact us at any time.
gws88 was built for Indonesian players who enjoy sports betting, live casino games, and online slots as a form of leisure. For the vast majority of our members, gambling is exactly that — an enjoyable pastime, a way to add excitement to watching BRI Liga 1 matches, EPL weekends, or a Champions League night. We want it to stay that way.
We recognise, however, that for a small number of players, gambling can shift from entertainment to compulsion. Problem gambling can cause serious financial harm, damage relationships, and affect mental health. It doesn't announce itself clearly, and it can develop gradually — which is precisely why proactive tools, self-awareness, and a supportive platform matter so much.
gws88 invests significantly in responsible gaming infrastructure — not because it's required, but because it's the right way to run a platform that millions of Indonesian players trust with their leisure time and their money. Every tool on this page is available at no cost, can be activated immediately from your Account settings, and will be applied without delay once requested. No questions asked. No cooling-off period before a self-exclusion takes effect.
We also maintain a dedicated responsible gaming team — separate from our general customer support — who are trained to identify patterns that may indicate a player is at risk and to reach out with care, respect, and practical assistance. If our team contacts you about your gambling behaviour, please engage with them. They are not there to close your account arbitrarily; they are there to help you make sure that gws88 remains an enjoyable experience on your terms.
Every tool below is available to every gws88 Account holder at no cost. Activate any of them instantly via your Account settings or by contacting our support team.
The most powerful tool available. A self-exclusion closes your account immediately and prevents you from logging in or creating a new account for the chosen period — 1 month, 3 months, 6 months, 1 year, or permanently.
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once the limit is reached, further deposits are blocked until the period resets. Limits can be reduced instantly; increases take 7 days to apply.
Cap the total amount you can lose within a specified period. When your losses reach the set threshold, your account will be automatically restricted from further wagering until the period resets. Reducing a loss limit takes effect immediately.
Set a maximum session duration per day. When your active playing time reaches the limit, gws88 will display an alert and, if you continue, will log you out automatically. Designed for players who want to stay in control of their daily time investment.
A pop-up notification that appears at your chosen interval (every 30, 60, or 90 minutes of play) showing how long you've been playing and your net position for the session. A simple, low-friction nudge to pause and reassess.
Take a short break without committing to a full self-exclusion. A time-out temporarily locks your account for 24 hours, 48 hours, 7 days, or 30 days. No deposits or bets are possible during a time-out. Your account reopens automatically when the period ends.
| Tool | Activation | Reversal |
|---|---|---|
| Self-Exclusion | Within 1 hour | Not reversible during active period |
| Time-Out (Cooling-Off) | Immediate | Not reversible; auto-expires |
| Deposit Limit (reduce) | Immediate | Increases: 7-day delay |
| Loss Limit (reduce) | Immediate | Increases: 7-day delay |
| Session Time Limit | Immediate | Adjustable anytime |
| Reality Check | Immediate | Adjustable anytime |
You can activate any responsible gaming tool in under two minutes via either of these routes:
Navigate to the "Responsible Gaming" section within your Account settings. All tools are displayed here with clear on/off toggles and input fields.
Choose the tool you want — self-exclusion duration, limit type, limit amount, or session length. Confirm your selection in the prompt that follows.
You will receive a confirmation via email and in-platform notification. Self-exclusions take effect within 1 hour; all other tools apply immediately.
If you prefer to speak with a person, our 24/7 Indonesian-speaking support team can activate any tool on your behalf via live chat or WhatsApp. Responsible gaming requests are handled as a priority.
This brief self-assessment is not a diagnostic tool — it's a prompt to reflect honestly on your relationship with gambling. If you answer "yes" to three or more questions, we strongly encourage you to reach out to our responsible gaming team or activate a cooling-off period.
Do you find yourself gambling for longer than you originally intended, or spending more money than you planned?
Have you tried to reduce the amount you gamble, or to stop altogether, but found it difficult or impossible?
Do you feel restless, irritable, or anxious when you're not gambling, or when you try to cut back?
Have you ever gambled to escape personal problems, or to relieve feelings of stress, anxiety, or depression?
Have you borrowed money, sold possessions, or used funds reserved for essential expenses (rent, food, bills) in order to gamble?
Have you concealed your gambling activity from family members, a partner, or close friends because you were concerned about how they would react?
After a losing session, do you feel a strong urge to return and "chase" your losses by betting more?
Has gambling ever negatively affected your work performance, your relationships, or your physical or mental health?
Our responsible gaming support team operates separately from general customer support. Every agent is trained in player welfare and speaks Indonesian. All conversations are treated with complete confidentiality.
The fastest route to our responsible gaming team. Available 24 hours a day, 7 days a week — average first-response under 90 seconds.
Available on the gws88 PlatformFor written requests, formal self-exclusion documentation, or when you'd prefer to communicate at your own pace. Response within 4 hours.
[email protected](plain text — not a clickable link)
Reach our Indonesian-speaking support team directly on WhatsApp. Ideal for players who prefer messaging apps over email or live chat.
+62 811 0000 8888(plain text — not a clickable link) 06:00–24:00 WIB
gws88 is here to make betting enjoyable — and we'll do everything in our power to keep it that way. Review our full Terms & Conditions, check the FAQ, or return to the homepage.
21+ only. Please gamble responsibly. Contact us at any time — we're here 24/7.